At K-Royals, we want you to be completely satisfied with your purchase. If you are not, we offer a flexible return and refund policy as outlined below.
1. Return Eligibility
Items can be returned within 7 days of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Certain items are not eligible for return, including:
- Customized apparel.
- Intimate wear.
- Final sale items (unless defective or damaged).
2. Return Process
To initiate a return, follow these steps:
- Email us at kroyalsdressing@gmail.com with your order details, the reason for the return, and photos if the item is defective or damaged.
- Once approved, you will receive instructions for shipping the item back.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
3. Refund Policy
- Refunds will be processed within 7 days of receiving and inspecting the returned item.
- Refunds will be credited to the original payment method within 3-7 days.
- Shipping charges are non-refundable.
4. Exchange policy
- Exchanges are only available for defective or damaged items.
- To arrange an exchange, email us within 7 days of delivery at kroyalsdressing@gmail.com.
- Exchanged or Replaced products will be delivered within 5-10 Days based on availability and delivery location.
5. Items Not Eligible for Return
- Customized products: Non-returnable unless defective.
- Final sale items: Non-returnable under any circumstances.
6. Refunds for Lost or Damaged Shipments
If your shipment is lost or damaged in transit, contact us at kroyalsdressing@gmail.com for a full refund or replacement.
7. Order Cancellations
- Orders can be canceled within 24 hours of placement.
- After this window, cancellations will not be accepted.